The following terms and conditions (“Terms”) govern all use of the VoiceProtect service and website (the “Service”). By accessing or using any part of the Service, you agree to become bound by the Terms. These Terms govern your access to and use of the Service and constitute a binding legal agreement between you and VoiceProtect.
The Service constitutes a technology platform that enables users to achieve greater online security and downside protection through an intermediary service that offers voice biometric authentication.
VoiceProtect may change, suspend or discontinue the Service at any time. We shall notify you at least 10 days prior if for any reason we suspend or discontinue the Service. VoiceProtect reserves the right, at its discretion, to modify these Terms at any time by posting a notice within the Service. You shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service following such notification constitutes your acceptance of the terms and conditions of these Terms as modified.
VoiceProtect’s No Hack Guarantee describes details of our No Hack Guarantee and Reimbursement Policy. The Guarantee only applies to accounts which you add the VoiceProtect service.
VoiceProtect shall manage and secure all aspects associated with the Service, which include your phone number or email, your VoiceProtect phone number, and your voice authentication.
When we issue you a VoiceProtect phone number, this will be a US-based phone number for security purposes. Online services need to support SMS 2-factor authentication and US phone numbers. It will be usable on most online services (social networks such as Facebook or Twitter, email accounts, file-sharing services, payment services such as Paypal or Transferwise, etc). We cannot ensure it can be used on every online service.
We will place a lock on your VoiceProtect phone number so that it can’t be ported out of VoiceProtect. Your VoiceProtect number will also be monitored for any change in ownership or forwarding or functionality. Also the number is set up to receive monitoring messages that won’t disturb you in any way. When messages are received, we check that the data is correct along with the sender of the message. If the data or sender are incorrect, we will suspend your service and notify you immediately for purposes of security and to ensure no one is misusing your number.
When logging into a third party online service provider where you added your VoiceProtect phone number, we will receive a code (or other message sent) from your online service. We shall extract this message and send you an email text message to your mobile phone (depending on which you chose when registering) with the VoiceProtect authentication URL. Only after you enter the correct passcode and your voice matches, will we display the message sent by the online service you were looking to access.
Any messages that are extracted shall be deleted once you successfully authenticate. If you are unable to authenticate for any reason, the messages shall be held for only a period of 30 minutes and then deleted from our servers. You acknowledge and agree that VoiceProtect shall have no obligation to store, retain, back-up, or ensure the availability of any stored codes beyond 30 minutes from when we receive a message from an online provider. There is an extremely small probability that your voice authentication will not be accepted during a verification. For a failed verification we may force a delay before additional verifications are permitted or temporarily suspend your account. You acknowledge and agree that this is in the best interest to ensure your online security even if causes an inconvenience.
You will be asked to provide billing information that includes your credit card information to VoiceProtect for the monthly subscription.
Charges paid by you are final and non-refundable, unless otherwise determined by VoiceProtect. All Charges are due immediately and payment will be facilitated by VoiceProtect using Stripe or the payment method designated. You hereby authorize the collection of such amounts by charging the credit card provided as part of the Service, either directly by VoiceProtect or indirectly, via a third party online payment processor or by one of the payment methods described on the Service.
If you fail to pay for any reason, VoiceProtect may suspend or terminate the Service, in which case all accrued charges shall be immediately due. We will not reactivate a suspended account until we receive payment in full
The Service is provided for either a term of thirty (30) days (the “Term”). The initial Term begins on the date that you purchase the Service (the“Commencement Date”). You are purchasing the Service for the full length of the applicable Term. This means that if you terminate Service prior to the end of the then current Term, you will be responsible for the full Term’s charges as if you remained a customer through the end of the then-current Term.
The Term for all Service plans will renew automatically for successive Terms of the same length without further action by or notice to you unless you cancel prior to the start of the new Term (see Termination below).
No account or login is created or required with VoiceProtect for purposes of eliminating any risk of hackers accessing your data. Instead we store your data encrypted across decentralized services (phone number or email, VoiceProtect phone number, voice authentication, and credit card) and linked by an encrypted random identifier.
To make a change you must visit our website and click the “Change or Cancel Service”link. We will then send you an SMS or email with a link to authenticate (like any other time). Once you pass all security factors, we offer you the option to update or change your credit card, or to cancel service.
We also offer the option to receive an SMS or email each time there is a monthly charge. By default this is turned off to limit the messages we send you.
No other changes are allowed. If you need to change your phone number or email address, we require you to cancel your service and create a new account from scratch. We realize this is inconvenient but it also provides a higher level of security to you.
You can cancel your account at anytime by visiting our website and click the “Change or Cancel Service” link. We will send you an SMS or email with an authentication link. Once you pass all security factors, we offer you the option to cancel service.
When you cancel we will immediately delete your VoiceProtect phone number and voice authentication data so it is important you change the phone number used for SMS 2-factor authentication on all the applicable online services to a different phone number prior to canceling. This cannot be reversed and show you a warning prior to canceling.
If you cancel in the middle of a payment cycle, there is no credit for the period between cancelation and the end of the paid period. Once you canceled the service, you will no longer be charged going forward.
We may permanently or temporarily terminate or suspend your user account or access to the Service if in our sole determination you violate any provision of these Terms or for no reason.
We make available the Web Application to access the Service. To use the Web Application you must have an Internet-enabled device that is compatible with the Service. You acknowledge that VoiceProtect may from time to time upgrade the Web Application and other aspects of the Service. Any third-party code that may be incorporated in the Web Application or in the Service is covered by the applicable open source or third-party end user license agreement, if any, authorizing use of such code. The foregoing license grant is not a sale of the Web Application or any copy thereof, and VoiceProtect or its third party licensors or suppliers retain all right, title, and interest in and to the Web Application (and any copy of the Web Application). You agree to comply with all United States and foreign laws related to use of the Web Application and the Service. Standard carrier data charges may apply to your use of the Service.
All Content, including, without limitation, text, graphics, logos, icons, images, and video clips, is the exclusive property of VoiceProtect or its content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Content is the exclusive property of VoiceProtect and is also protected by U.S. and international copyright laws. The Content may be used as a resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited.
This Agreement does not transfer from VoiceProtect to you any VoiceProtect or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with VoiceProtect. VoiceProtect, the VoiceProtect logo, and all other trademarks, service marks, graphics and logos used in connection with VoiceProtect.co, or the Service are trademarks or registered trademarks of VoiceProtect or VoiceProtect’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Service may be the trademarks of other third parties. Your use of the Service grants you no right or license to reproduce or otherwise use any VoiceProtect or third-party trademarks.
VoiceProtect reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Service following the posting of any changes to this Agreement constitutes acceptance of those changes. VoiceProtect may also, in the future, offer new services and/or features through the Service (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
You are responsible for all of your activity in connection with the Service. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to use the Service. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any VoiceProtect user. Use of the Service to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including that are deemed threatening or obscene, or engage in any kind of illegal activity is expressly prohibited.
You acknowledge that VoiceProtect has no control over, and no duty to take any action regarding: which users gains access to the Service; what Content you accesses via the Service; what effects the Content may have on you; how you may interpret or use the Content; or what actions you take as a result of having been exposed to the Content. The Service may contain, or direct you to sites containing, information that some people may find offensive or inappropriate. VoiceProtect makes no representations concerning any content contained in or accessed through the Service, and VoiceProtect will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Service.
THIS SERVICE IS PROVIDED BY VOICEPROTECT ON AN “AS IS” BASIS. VOICEPROTECT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VOICEPROTECT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NEITHER VOICEPROTECT NOR ITS SUPPLIERS AND LICENSORS MAKES ANY WARRANTY THAT THE WEBSITE WILL BE ERROR FREEOR THAT ACCESS THERETO WILL BE CONTINUOUS AND UNINTERRUPTED.
In no event will VoiceProtect, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; or (iii) for interruption of use or loss or corruption of data. VoiceProtect shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
Notwithstanding anything herein to the contrary, your sole and exclusive remedies for commencement, or restoration of the Service, for mistakes, accidents, omissions, delivery failures, interruptions, delays, error or defects in transmission or the provision of the service hereunder, or for any other claim or dispute arising out of or relating to this Agreement or the Service shall be the express remedies set forth in this agreement. In the event any of the foregoing limitations are found to be unenforceable, and for all there purposes, in no event shall our maximum liability arising out of this agreement and/or the service exceed the amount actually paid by you in the previous twelve months for services provided hereunder.
You agree to indemnify and hold harmless VoiceProtect, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Service, including but not limited to your violation of this Agreement.
Without limiting the generality of any of the other limitations contained in this Agreement, VoiceProtect shall not be liable for any delay or failure in performance directly or indirectly caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failure, late delivery by suppliers or other causes beyond VoiceProtect’s control.
This Agreement constitutes the entire agreement between VoiceProtect and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of VoiceProtect, or by the posting by VoiceProtect of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Service will be governed by the laws of the state of New York, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in New York County, New York. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which maybe brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in New York, NY, in the English language and the arbitral decision may been forced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; VoiceProtect may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
If you have any questions about these Terms please contact us at email@example.com